RiskAuth and strong auth SERVICES don't start

Document ID : KB000008557
Last Modified Date : 14/02/2018
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Issue:
When trying to startup risk auth or strong auth services after a fresh install, the arcotwebfortlog throws below errors:

10/26/17 16:53:36.978 FATAL STARTUP      00004448 00WFMAIN - [UDS-STARTUP] createUdsServiceInstance failed: Bootstrap process not completed
10/26/17 16:53:36.978 WARN  STARTUP      00004448 00WFMAIN - [UDS-STARTUP] Failed to obtain UDSObject!. Got NULL.
10/26/17 16:53:36.978 WARN  STARTUP      00004448 00WFMAIN - Initializing URS Failed!.
Cause:

This error occurs when the bootstrap is has not been done before trying to start the services and UDS is not deployed.

 

Resolution:

Please complete the bootstrap task from the admin console by logging into the masteradmin and then deploy the arcotUDS.war

 

Here is the documentation link:

https://docops.ca.com/ca-advanced-authentication/9-0/en/installing/ca-strong-authentication-installation/how-to-deploy-strong-authentication-on-a-single-system/perform-the-bootstrapping-tasks-for-ca-strong-authentication