RHEL 7.5 sysedge agent installs/starts/crashes

Document ID : KB000112032
Last Modified Date : 11/09/2018
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Issue:
  • Sysedge agent 5.8.2 installs, but then crashes out and is unable to communicate with distribution servers:
Example: 0000457 2018-08-22 16:22:33.32 [A]-008917-f7505700- se/cfsyswrapper.c[674] : reconfigure(): Received SET_SYSNAME reconfiguration request for module 'sysedge' from manager 'servername.ca.com'
Cause:
Changes relating to RHEL7.x and ifconfig causes the agent to crash during agent registration on some but not all RHEL7.x systems.
Resolution:
  • Apply LNX.SE59.17088.zip (Attached to this KB Article)
  1. Rename the original libcaismutils.so file located under /opt/CA/SytemEDGE/bin.
  2. Apply libcaismutils.so from Apply LNX.SE59.17088.zip to /opt/CA/SytemEDGE/bin.
  3. Start SystemEDGE.
File Attachments:
LNX.SE59.17088.zip