RHEL 7 - IM Prov Server : error while loading shared libraries: libetatools.so

Document ID : KB000072800
Last Modified Date : 08/03/2018
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Issue:
I recently installed IM Provisioning Server 14.1 on RHEL 7.3. Some provisioning server commands fails due to a missing library. __________________________________________________________________________________
[root@idsuite89 bin]# pwd /opt/CA/IdentityManager/ProvisioningServer/bin [root@idsuite89 bin]# [root@idsuite89 bin]# ./imps status im_ps is running [root@idsuite89 bin]# ./pingeta ./pingeta: error while loading shared libraries: libetatools.so: cannot open shared object file: No such file or directory [root@idsuite89 bin]# ./etautil ./etautil: error while loading shared libraries: libetatools.so: cannot open shared object file: No such file or directory [root@idsuite89 bin]# __________________________________________________________________________________
Resolution:
you are logging in as a user different from the user that performed the install. Please remember that when you su to a user, to inlude the "-" in the command. This tells the "su -" to load the profile of the user you are SUing to.