Restrict users from editing a closed Request?

Document ID : KB000028207
Last Modified Date : 14/02/2018
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Introduction: 

Option to block users from edit case status in SDM when they are closed.

Question: 

Is there a way to restrict users from editing a closed Request?

Environment:  

SDM 12.6 /12.7/12.9

Answer: 

You can try one of the two options as below:

1. You can create a Data Partition constraint and assign this Data Partition to the User whom you want to restrict from editing requests. Create the following: Pre-Update constraint on the Call_Req table: active=1

2. You can install the option edit_inactive with value ''NO'' from Option Manager. This option will not allow users to edit Requests\Change Orders without first making them active.

Additional Information:

Try this in a tested environment before apply it in production.