Restrict Users From Creating Request Tickets Listed As The Affected End User

Document ID : KB000103014
Last Modified Date : 20/07/2018
Show Technical Document Details
Introduction:
Using Data Partitions, it is possible to restrict users from creating Requests, Incidents and Problems with oneself listed as the Affected End User.
Environment:
CA Service Desk Manager
Instructions:
This example can be created using Data Partitions. You'll need to create (or update an existing) partition with Type = create and Table = Call_Req.

The constraint will be as follows:

customer != @root.id

When linked to a specific role, this partition will prevent the related role from creating Requests/Incidents/Problems with the Affected End User equal to the currently logged in user.