Restrict the users from reopening or editing the closed tickets in SDM

Document ID : KB000126352
Last Modified Date : 07/02/2019
Show Technical Document Details
Question:
How can I restrict a ticket from being edited or reopened after being closed?
Answer:
Use the following constraint in a data partition: (Administration>Security and Role Management >Data Partitions >Data Partition Constraints)

Constraint details:
Table: Call_Req
Constraint Type: Pre-update
Error Message: Cannot Update Inactive Record
Constraint: active = 1

Install the 'edit_inactive' option

edit_inactive
- Prevents editing change orders, issues, or requests unless their status is Active. Default behavior is to allow editing of inactive tickets.

 
Additional Information:

CA Service Management - 17.1 > Data Partitions