Restrict Analyst to select Close Status

Document ID : KB000029498
Last Modified Date : 14/02/2018
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Description:

Restrict Analyst to select Close Status.  They should always pick Resolved status and let the Autoclose function close the ticket.

Solution:

This is possible by creating Data Partition Contraint.

For Example:


Constraint Type = View
Table = Cr_Status
Constraint = sym <> 'Closed'

Assign this constraint to the Analyst either at Contact level or at Access Type level.