Resource Rate is incorrect on Cost Plan in PPM

Document ID : KB000121591
Last Modified Date : 28/11/2018
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After submitting a cost plan, a resource who is set up in the rate matrix, shows with the "catch-all" default rate instead of their set rate in the Rate Matrix in PPM.
Check to make sure the dates on the rate matrix setup for the resource cover the dates on the cost plan. If not, update the dates on the rate matrix, then run the rate matrix job. Also check to make sure the resource is financially active.