Resource files hosted on a 64bit NFS share are not detected by Dollar Universe 5.6 -> jobs remain in Event Wait

Document ID : KB000086352
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
No error appear

Patch level detected:Dollar Universe 5.6
Product Version: Dollar.Universe 5.6.0 FX25010

Description :The resource files hosted on a 64bit NFS share are not detected by Dollar Universe 5.6, so the jobs with a dependency on those resources remain in Event Wait
Environment:
OS: All
Cause:
Cause type:
Configuration
Root Cause: Dollar Universe 5.6 processes are natively 32bit, so the files hosted on a 64bit NFS can't be detected by them.
Resolution:
Please ask the Storage administrators to export the NFS share as 32bit instead of 64bit.

Else, you need to upgrade to Dollar Universe 6.3XX using the kits Linux64 or Windows64 that are full 64bit kits.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 5.6.0 FX25010
Additional Information:
Workaround :
N/A