Resetting the CA EEM EiamAdmin Password for EEM 8.4.

Document ID : KB000011516
Last Modified Date : 14/02/2018
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CA EEM allows changing the password for EiamAdmin user, if the password is lost or needs to be changed. How do I perform the reset?


Important Note: This will not work for EEM 12.x.

All supported APM releases and EEM 8.4 only.

 Resetting the EiamAdmin password:

 1. In the command prompt, goto the iTechnology folder and run the safex command.
safex.exe -munge <newpassword>
The password is displayed in encrypted format.

 2. Stop the iGateway service.
net stop igateway

               Linux and UNIX
$IGW_LOC/S99igateway stop

 3. Open the iPoz.conf file and add the encrypted password generated in step 1 to the following tag:

Save the iPoz.conf file.

4. Start the iGateway service.
net start igateway

             Linux and UNIX
$IGW_LOC/S99igateway start


5. Use the new password to login as the EiamAdmin user.