Agile Central - Users: Reset Your Password

Document ID : KB000047897
Last Modified Date : 24/08/2018
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Introduction:

CA Agile Central user is having trouble resetting their password and is unable to / cannot login to CA Agile Central. The next step is to try to reset your password.

    Instructions:

    Reset Your Password

    Anyone can use the "Forgot Your Password?" link available on the main CA Agile Central login page and enter a username to initiate a password reset email for that individual.

    NOTE: if your company uses SSO, you won't be able to reset your password. Instead, contact an internal subscription administrator for help.
     

    forgot password
     

     

    Password Reset Email Troubleshooting

    Not receiving the password reset email after following the above Forgot your password process? Check out the below troubleshooting options:
     

    Username format entered

    The password reset email will not come through if you're not entering the full username (remember to include the @companyname.com section), or if the Forgot Password page is accessed from the wrong URL. This notification will be sent to the email address associated with their account that contains a link allowing them to select and confirm a new password for their login.

    Spam/Mail System Filtering

    If you are still unable to receive the reset message, it may be blocked by your mail system. Check the spam mail folder and any spam filters for this account to make sure that these emails are not being filtered or blocked.

    Whitelisted IPs

    You might also have your IT department take a look to help troubleshoot why they are not receiving emails. Currently, all notifications come from the address CA Agile Central Notification [do-not-reply@rallydev.com]. To ensure that email is properly delivered, have your IT group either enable SPF verification (preferred), or whitelist the following IP addresses for CA Agile Central email notifications:

    63.150.172.13
    63.146.121.13
    63.146.121.6

    User-initiated resets

    Users can reset their own passwords at any time from Profile > Edit Profile.
    change password
     

    Administrative resets

    For basic information about password resets, see change user passwords.

    See Agile Central - Administration: User has not received a Password Reset email, how can the password be manually reset? for administrative password resets.


    While email functionality is disabled, notification rule emails are not initiated but are visible on the My Notifications app.

     

      Additional Information:

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