Required to manually add users to get AD login working

Document ID : KB000093692
Last Modified Date : 01/05/2018
Show Technical Document Details
Issue:
Our CA TDM Portal is hooked up to AD with the master search group of our base users so all users will fall into this. We setup default administrator, tester groups, and have them configured as well. We also have the tester group assigned to a couple projects. However, unless we go into the users and manually add a user, they are unable to login. If we manually add them, they can login and work fine. However, this won't work as we roll it out to a sizeable population of users. Are there some things I can check to try and fix this?
Environment:
TDM Portal 4.5
Cause:
Need to expand the AD implementation within the TDM Portal.
Resolution:
Please request TDMWeb-4.5.6.0 or later.  Work with CA Support to make sure you get the correct version or a late version that has this patch.
Additional Information:
Video URL on how to open a Support Case - https://communities.ca.com/videos/5898-demo-how-to-open-a-support-case
You can download the latest version of TDM by following the directions in this document: https://support.ca.com/us/knowledge-base-articles.TEC1903942.html.   
To contact support, go to https://www.ca.com/us/services-support/ca-support/contact-support.html