Requests not being returned by search

Document ID : KB000111666
Last Modified Date : 20/08/2018
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Issue:
We have a number of requests that don't show up if we search for them.
If we use the direct url with the request number we can get to the request number.
Cause:
This is usually because the requested for user of those requests is inactive.
By default, requests for inactive users will not be returned in a search.
Resolution:
You can get these requests to show up by using advanced search and adding the search condition:
Requested For User Status  -  equals  -  inactive
Then add your search condition like:
Request ID  -  equals  -  12345
(Where the number is your request ID).