Request Failed message when logging into Identity Portal

Document ID : KB000113764
Last Modified Date : 13/09/2018
Show Technical Document Details
Issue:
"Request Failed" when logging into /sigma/app/index#
Cause:
This isĀ  a problem with the configuration of the SSO agent.

For example, the problem is in the call for "https://signintest.myco.com/sigma/rest/resources/USERPIC/iibgw.jpg". This call fetches the user image. It is responded with 401 (unauthorized) because this directory is protected.
Resolution:

Please refer to the page "Protecting CA Identity Portal with CA Single Sign-On" in the product documentation and make sure the configuration matches what it describes:

https://docops.ca.com/ca-identity-suite/14-1/EN/integrating/protecting-ca-identity-portal-with-ca-single-sign-on#ProtectingCAIdentityPortalwithCASingleSign-On-ConfigureAgentConfigurationObject

Pay special attention to fact that the "/sigma/rest/resources" realm should be protected and that the Agent Configuration Object must have the exact same IgnoreExt as in the documentation - ".class,.fcc,.scc,.sfcc,.ccc,.ntc,.css,.js,.woff,.woff2,.svg,.ttf,.eot,.json", see that "jpg" is not on that list.

This should solve this issue