Reports / Query Service keeps crashing

Document ID : KB000107520
Last Modified Date : 17/01/2019
Show Technical Document Details
Issue:
While running reports, the query service crashes and a "Service Restarted" error displays in the Custom Reports page.
User-added image
Environment:
NFA 9.3.6
NFA 9.3.8
NFA 9.5.0
Resolution:
Follow the instructions inside the patch to apply.

NFA 9.3.6:

Please download the patch: NFA_9.3.6_QueryServiceCrash_PTF_008A.zip

NFA 9.3.8:

Please download the patch: NFA_9.3.8_QueryServiceCrash_PTF_011.zip
NFA 9.3.8 Cumulative Patch must be applied first: NFA_9.3.8_CP_001.zip

NFA 9.5.0:

Please download the patch: NFA_9.5.0_PTF_006.zip
NFA 9.5.0 Cumulative Patch must be applied first: NFA_9.5.0_Cumulative_Patch.zip