Reports preview error

Document ID : KB000103355
Last Modified Date : 26/06/2018
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Have you ever seem something like this?
ERROR HTTP 500 when preview a reports from ALC BIRT
CA Application Lifecycle Conductor v3
Root cause was not found.  It was observed that newer versions of Java after 8.0_65 will result in this type of problem.  But, earlier versions of Java don't display the same behavior.
We tried some actions, those that have apparently worked are: 

- Downgrade jdk-8u172 to jdk-8u65 
- Install Mozilla Firefox and make it the preferred external browser from "Web Browser Preference" settings. 

It is important to clarify that we have some similar environments and nothing similar has happened to us.