Reports missing date start and Date end

Document ID : KB000112959
Last Modified Date : 04/09/2018
Show Technical Document Details
Issue:
Steps to Reproduce
==================
1. Login to catalog 14.1 version + CP05 patch level 
2. Go to Administration Tab - Report Builder - Data Views 
3. Expand Catalog Folder - Click on Request Fulfillment view 
4. Enter the required parameters and click OK 
5. A report is generated with title "Request Fulfillment - ? to ? (Durations in Days Hours:Minutes)" 
6. Note the missing start date and end date replaced with "?" marks. 
Environment:
CA Service Management 14.1
Windows 2012
SQL 2014
Cause:
Code Bug
Resolution:
Issue fixed in cumulative 5, Roll-up 2 patch. Targeted Release date to 17.2 GA,17.1 RU2,14.1.05 RU2
Please raise a case with CA Support and request for CP05 Roll-up 2