Reports fail wiht error after configuring CA Business Intelligence (CABI) to use SSL

Document ID : KB000116765
Last Modified Date : 02/10/2018
Show Technical Document Details
Issue:
After configuring SSL reports fail with

ERROR | qtp670543125-37 | 2018-10-02 15:38:35,566 | com.ca.im.portal.site.models.CABIReportsListModel
| Failed to retrieve reports
org.springframework.web.client.ResourceAccessException: I/O error on GET request for "https://<SHORT_HOSTNAME>:8443/jasperserver-pro/rest_v2/resources?folderUri=/public/ca&recursive=true&type=r
eportUnit&type=dashboard&limit=5000&offset=0&jaspertoken=fBkKJljPOJljoaawrgarggI=??e5f&orgidl=CAPM": java.security.cert.CertificateException: No subject alternative DNS name matching <SHORT_HOSTNAME> found.; nested exception is javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: No subject alternative DNS name matching <SHORT_HOSTNAME> found.
Environment:
CA Performance Management
CA Business Intelligence 6.3.4
Resolution:
When adding the CA Business Intelligence (CABI) data source in CA Perforamnce Center (CAPC), make sure the Host Name used matches the name in the CABI certificate.