Reports are not working

Document ID : KB000093253
Last Modified Date : 29/06/2018
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Issue:
None of the reports are working. Some display a blank chart but others display a blank page.
Environment:
DevTest 10.1.0
Cause:
​The issue was coming from the loading timeout.

The Portal needs to wait a little more to get the graph from the jasper server. Most of environment won’t takes more than 10 secs, but the your environment takes more time to get the data. We were able to see the zuul time out error in portal.log
Resolution:
After doing this change the reports are now working:
* Go to DevTest/webserver/phoenix/phoenix-10.1.0/WEB-INF/classes
* Open application.yml file
* Add this lines into the end of the file.
   zuul:
      host:
          connect-timeout-millis: 10000
          socket-timeout-millis: 60000
* Restart the portal service.