Reporting Collector Status shows "Failed" and Receiving "Job Not Collected" Errors in Quick View

Document ID : KB000008676
Last Modified Date : 14/02/2018
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Issue:

- When attempting to view a single job in QuickView, an error appears saying "Job Not Collected"

- Job Status Information in Monitoring Views is not up-to-date

- Under the Reporting tab, the "Collector Status" field shows "Failed"

Cause:

When all of these symptoms occur at the same time, it is usually an indication that there is an issue with the WCC database.

Resolution:

Check <WCC_INSTALL_DIR>/log/ca-wcc-services.log and look for database errors regarding the WCC database. Take corrective action for any errors you find. WCC services may need to be restarted to get everything functioning properly after taking corrective action(s) in the database.