Reporter extractions/purges fail after a Management Server switch in a Failover Architecture

Document ID : KB000085174
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
The following popup error appears on the console UVC:

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Could not connect to UniViewer Management Server vmstm2k12r2cst1_MgtServer.Connection refused: connec 
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Patch level detected:Reporter 6.3.01
Product Version: Dollar.Universe 6.3.01

Description :Extractions in a failover UVMS architecture work fine as long as the Primary uvms node is active.
After an UVMS switch to the failover node, the Reporter extractions will fail with a popup error.
Environment:
OS: All
Related configuration item(s): Reporter declared into an UVMS in Failover mode ( at least two members)
Cause:
Cause type:
Defect
Root Cause: N/A
Resolution:
Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Reporter
Version: Dollar.Universe 6.6.01
Additional Information:
Workaround :
N/A