Reporter Extraction is Refused: DUAS nodes not shown in UVC list

Document ID : KB000084670
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
Extraction REFUSED. Status changed to REFUSED.

Patch level detected:Reporter 6.6.01
Product Version: Dollar.Universe 6

If a Dollar Universe Explorer node is declared on a Univiewer Management Server (UVMS), the list of Dollar Universe & Sysload (DUAS) nodes becomes empty or the node status appears greyed out when attempting to do an extraction on one of the DUAS nodes.

As a result, the Extraction status is Refused.
Environment:
OS: All
Cause:
Cause type:
Defect
Root Cause: This was a defect up to version 6.7.01 of Reporter.
Resolution:
Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s): Reporter

Dollar Universe 6.7.01 - Available
Additional Information:
Workaround :
From Univiewer Console (UVC)  console -> Admin tab -> Nodes -> 

Click Update on each DUAS node -> Save and Close