Report tab shows up the blank/white screen when appropriate ports between web cilent box and SDM and BOXI servers are not opened in the firewall.

Document ID : KB000050052
Last Modified Date : 14/02/2018
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Description:

Service Desk Report tab shows a blank/white screen when there is a firewall between the ServiceDesk and CA Business Intelligence server and the appropriate ports on the firewall are not opened.

Solution:

If there is a firewall between the ServiceDesk and BOXI servers, it is necessary to open the following ports on the firewall:

  • 6400-6410 (ports used by BOXI Central Management Server)

  • 19987 and 19986 (ports used by the ServiceDesk ODBC services)

  • BOXI Tomcat port configured during BOXI installation (by default this is 8080)

  • Static request port assigned to the Central Management Server

Please follow the following steps to assign a static request port to the Central Management Server:

  1. Login to the BOXI Central Management Console as a BOXI administrator.

  2. Select Servers.

  3. Right click the CentralManagementServer in the server list and select Properties (see the following screenshot).

    Figure 1

  4. Go to the common settings section. Uncheck the 'Auto assign' option and set a static to the request port field.

    Figure 2

  5. Click 'Save & Close'.

  6. Recycle the CentralManagementServer by right clicking and selecting "Recycle Server'.