Report Scheduler doesn't move report

Document ID : KB000097895
Last Modified Date : 23/07/2018
Show Technical Document Details
Issue:
After upgrading BSI to cumulative patch 8.3.5.3 the ReportsScheduler doesn't move the reports in the correct folder.

A scheduled report which is scheduled was generated correctly before the upgrade, but after upgrading to 8.3.5.3 I wasn't able to find any new scheduled report in the %OG_HOME%\Reports\Schedule folder.

This problem is specific to .rtf Booklets, and does not affect report types.
Resolution:
There is no permanent solution at this time.  The issue is currently being researched.  Additional information will be provided as it becomes available.

To trigger reproduction, set the booklet to calculate at some time in the near future then wait for it to do so. Temp files create, but no final file placed in the correct place, and no errors in log. Permissions are correct, and the scheduler works for other report types. 

A fix is now available for this problem; please contact Support to receive it if you need it immediately, otherwise it will be rolled into the next cumulative patch release.