Report Center error in browser: DPR-ERR-2058

Document ID : KB000050462
Last Modified Date : 14/02/2018
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Description:

When Report Center is launched from a browser and error is seen:

Error: DPR-ERR-2058 The dispatcher cannot service the request at this time. The dispatcher is still initializing. Contact your administrator if this problem persists.

Solution:

After the Report Center servers are stopped (nhReportCenter stop), do this:

  1. Rename $NH_HOME/crn/configuration/caSerial to caSerial.bad

  2. Rename the folder $NH_HOME/crn/configuration/csk to csk.bad

  3. Rename the folder $NH_HOME/crn/configuration/signkeypair to signkeypair.bad

  4. Rename the folder $NH_HOME/crn/configuration/encryptkeypair to encryptkeypair.bad

  5. Navigate to $NH_HOME/crn/configuration.

  6. Rename the file "cogstartup.xml" to "cogstartup.xml.bad".

  7. Copy the file "cogstartup_rptctr.xml" to "cogstartup.xml".

  8. Open cogstartup.xml in an editor and make the following changes:

    • Replace all instances of CRN_PORT with "9301" (not including the quotes).

    • Replace all instances of CRN_SERVER_NAME with "eHealth Report Center".

    • Replace all instances of CRN_HOSTNAME with the name of your eHealth server.

    • Replace NH_RDBMS_NAME with your Oracle SID, for example "EHEALTH". This would be the current value of the environment var of the same name.

    • Replace CRN_USER with "crn".

    • Replace CRN_PASSWORD with the PWD of the Oracle DB user named "crn". By default this is "ehealth".

  9. Copy the modified cogstartup.xml to cogstartup.xml.unencrypted, as a backup.

  10. Launch Cognos configuration by running $NH_HOME/crn/bin/cogconfig.sh (Unix) or cogconfigw.exe (Windows).

    Note: on unix you might need to set the DISPLAY variable to a valid X Windows Server before running cogconfig.sh.

  11. Save the configuration using the file-save icon or menu (not export).

  12. Launch the servers.

Rerun the -action testConnection test on the cmdline to see if it works.