Reply email from non registered contacts in SDM

Document ID : KB000117628
Last Modified Date : 16/10/2018
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Introduction:
When customer try to open a ticket using maileater, using a non registered email address in SDM, an error message appears in the log.
Customer wants to reply to the user that the ticket was not opened through SDM automatically
Question:
Is it possible to reply to the non registered user that the ticket was not opened through SDM maileater automatically?
Environment:
CA Service Desk Manager 17.x
Answer:
It's not possible to configure an action in the product to reply an unsuccessful emaileater email, to inform the customer that the ticket was not opened.