When customer try to open a ticket using maileater, using a non registered email address in SDM, an error message appears in the log.
Customer wants to reply to the user that the ticket was not opened through SDM automatically
Is it possible to reply to the non registered user that the ticket was not opened through SDM maileater automatically?
CA Service Desk Manager 17.x
It's not possible to configure an action in the product to reply an unsuccessful emaileater email, to inform the customer that the ticket was not opened.