Reply email from maileater not sending.

Document ID : KB000111165
Last Modified Date : 04/10/2018
Show Technical Document Details
Issue:
Reply email notification not sending from maileater.  The following error message may be in the SDM stdlog;
Reply Address("user name" ) 2018-05-29 10:13:42:601 INFO [ForkJoinPool-1-worker-1] c.c.S.m.ConnectSession - [mailbox:address of mailbox] Processed messages count: 1 ERROR [Thread-3] c.c.S.m.c.PdmMailUtils - Unable to send reply without Email Address. Reply msg(V
Cause:
Defect in maileater functionality.
Resolution:
Download and install fix SO05289 from support.ca.com.