Is there a way to remove the uid from the mapped fields for userid and only map sAMAccountname to the userid field when pdm_ldap_sync is ran?
In the following location there should be an "ldap.maj" file:
**Locate the following line:
<< userid uid,sAMAccountName STRING ; >>
**And remove "uid" so it matches the following:
<< userid sAMAccountName STRING ; >>
Then recycle SDM.
This change will force ServiceDesk to try to map to only sAMAccountName, will not try for uid and sAMAccountName.