Removing CI Relationship

Document ID : KB000033683
Last Modified Date : 14/02/2018
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Question: 

 

Is it possible with the grloader to delete relationships between Cis with the grloader and an xml file?

 

 

Environment:  

CA ServiceDesk Manager 12.9, 14.1 

 

Answer: 

Yes this is possible. 

In the following XML example, the "connects to" relationship between ci_1 and ci_2 will be deleted.

<GRLoader>
<relation>
<dependent>
<name>ci_2</name>
</dependent>
<type>connects to</type>
<provider>
<name>ci_1</name>
</provider>
<delete_flag>true</delete_flag>
</relation>
</GRLoader