Remote SPECTRUM OneClick user consoles are timing out (Legacy KB ID CNC TS32275 )

Document ID : KB000051783
Last Modified Date : 14/02/2018
Show Technical Document Details
Increase the session timeout value to 2 minutes or more as needed in the $SPECROOT/tomcat/webapps/spectrum/WEB-INF/web.xml file. A restart of the SPECTRUM tomcat/oneclick service is required after making the change.

        This parameter is the session timeout in minutes for OneClick clients.

Set OneClick clients to reuse connection by editing the $SPECROOT/tomcat/webapps/spectrum/oneclick.jnlp file and remove lines above and below the "<property name="reuseConnections" value="false"/>" entry. Clients will need to logout and then log back in for the change to take effect.

   <property name="reuseConnections" value="false"/>

Related Issues/Questions:
Remote SPECTRUM OneClick user consoles are timing out

Problem Environment:
 OneClick Console Timeout
Remote users who access the SPECTRUM OneClick web server may experience a timeout if the network connection is having issues with latencies

(Legacy KB ID CNC TS32275 )