Remote Identifier not working with LDAPS

Document ID : KB000117153
Last Modified Date : 15/10/2018
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Issue:
After establishing the Secure LDAP authentication, under Administration > User Management tab > Connections, the Remote Identifier column shows '+0000000000'.

As a result, the user is not able to determine whether a given user is logged in through Java UI or the Web UI.
Resolution:
This issue has been resolved in the following (and higher) versions of the product: Automation Engine v12.1.3 HF1

Please upgrade to a fixed version to resolve the issue.