Remote Control Viewer GUI Not Displaying Folder Names

Document ID : KB000115187
Last Modified Date : 18/10/2018
Show Technical Document Details
On one Remote RC Viewer the user's Global Address Book (GAB) does not populate. Uninstalling and reinstalling the agent doesn't help and when this users logs into a different machines RC viewer the GAB does populate.
Client Automation - All Versions
The RC viewer stores cached XML connection data located at:
C:\Users\Administrator\AppData\Roaming\CA\RemoteControl\ *.xml
Which can become corrupt.
Deleting the cached C:\Users\Administrator\AppData\Roaming\CA\RemoteControl\ *.xml files will allow the connection.

Additional Information:
See technical document KB000052967 for additional information about URC cache data: