Remote Control fails with the error "The Authority list is not available"

Document ID : KB000054373
Last Modified Date : 14/02/2018
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Description

While trying to connect to a Remote Control host using the option 'Connect as a different user account' and selecting the Repository drop down tab the following error occurs:
"The Authority list is not available".
Usually the authority list error comes up if there is a problem connecting to the Domain Manager (via. Host resolution) OR when the required CAF plugins are not up and running.

Solution

  • Check whether the CAF services is running on the target using 'CAF STATUS'
  • If any plugin is not running try starting it using CAF start plugin name.
  • Verify that the required ports are opened in case the connection is made through a firewall.
  • Use the command: CAF PING <Target hostname> to verify if the communication to the target machine.

Once you confirm that there is no communication issues, please apply the Published Patch: RO33498.

If the issue persists please contact CA Support.