The following error occurs while trying to connect to remote agents using the CA Remote Control Viewer:
Unable to establish a remote control session:
A critical component could not be loaded. The installation may be corrupt.
All versions of CA Client Automation
The error occurs if the Remote Control Viewer and relevant CAF plugins are hung.
- Kill CAF using:
caf kill all
- Validate that all the CAF plugins are killed using Task Manager. If not, kill them.
- Kill all the instances of EGC30N.EXE using:
taskkill /f /im egc30n.exe
- Clear CAM queue and restart the CSAMPMUX service as below:
cam change disabled
cam change auto & cam start -c -l