Remote Agent installed on Windows OS will not start

Document ID : KB000089239
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Remote Agent installed on Windows OS will not start
Resolution:

Symptoms

After installing a new remote agent on Windows it will not start. When you look at the AgentService log for that agent you see the following error message:

ERR13 <timestamp>-The system cannot find the file specified



Cause

At this point we only ship with 32 bit library files for java. More than likely you are installing onto a Windows server with only 64 bit java available.


Resolution

Install 32 bit java on the server and re-install the agent.