Remote Agent fails to start after installation

Document ID : KB000006357
Last Modified Date : 14/02/2018
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Issue:

After installing the UAJM 11.0 Remote Agent, it immediately fails when trying to start it. The univagent.out file contains errors saying that it cannot start csampmux.

Resolution:

Check the O/S process list and make sure there is not an old defunct csampmuxf process running on the machine. If there is one running, kill it and then retry the agent startup.