Release Automation perspective not loading content

Document ID : KB000113580
Last Modified Date : 11/09/2018
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Issue:
The Release Automation perspective is unable to load the content inside it.  The page just shows three vertical bars that spins and attempts to load the page content.  The browser settings already accepts all cookies.
 

Internet Explorer: click the Tools icon (gear icon) > Internet options > Privacy > Settings > Accept all cookies (or white-list the ARA host name). 
Chrome: Settings > Advanced > Content settings > Cookies > Allow sites to save and read cookie data (recommended)

Cause:
Incorrect URL in the browser.
Resolution:
Verify the AWI URL matches what is specified it the customer.config file (i.e. C:\Automic\Release.Manager\WebUI\customer.config).

ARA customer config

From the browser, change http://servername-fullname.com:8080/awi

to

http://servername:8080/awi

Ensure both the AWI and ARA URLs match what is specified in the customer.config file and connection.properties (i.e. C:\Automic\External.Resources\apache-tomcat-7.0.81\webapps\awi\config\webui-plugin-bond).