Re-installing Content Import Client (CIC), Starts with an Upgrade Message, and will Install, But the Config.xml is not Created.

Document ID : KB000029130
Last Modified Date : 14/02/2018
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DESCRIPTION:

 

This happens because the original installation was not not completely uninstalled, because the MSI never gets unregistered.

You can try rebooting, cleaning folder and deleting files from the registry, but usually this will not always help.

 

You can tell if the installation is working or not by the first screen screen that comes up, when you run Setup.exe.

 

The correct screen you should see is :

install.jpg

 

If you see the Upgrade screen, then you have the Issue.

upgrade.jpg

 

SOLUTION:

 

The problem is that the MSI never gets fully unregistered, so when you try to re-install, it thinks you are doing an upgrade.

To resolve this issue Right-click on the Content Import Client.msi file and select Uninstall.

It will run for a few seconds and resolve the issue.

uninstall.jpg

 

When you run Setup.exe again, you will see the Choose Setup Language Screen

install.jpg