Reinstallation EEM 12.51, during "ca-cs-csl" installation step, get an RMP error.

Document ID : KB000031345
Last Modified Date : 14/02/2018
Show Technical Document Details

Problem:

Trying to re-install EEM on a test machine,  but it is giving RPM scriplet error during the following step:

15:48:56 Reinstallation product "ca-cs-csl", version "11.2.11350.0"

/var/tmp/rpm-tmp.33951: line 12: /etc/profile.CA: No such file or directory

error: %pre(ca-cs-csl-11.2.11350-0000.i386) scriptlet failed, exit status 1

error: install: %pre scriptlet failed (2), skipping ca-cs-csl-11.2.11350-0000

Script or command "rpm -U "/mnt/Linux/CCS/RPM/ca-cs-csl-11.2.11350-0000.i386.rpm"" failed with exit code 1.

 

Environment:

 

EEM 12.51 on LINUX

CCS 11.2 on LINUX

 

Resolution:

 

You can find all steps to clean up the Linux rpm database in

CA Workload Automation AE r11.3.5 / r11.3.6 Support Cookbook

at support.ca.com