When reinstalling ADA the CA Mysql Service does not get installed

Document ID : KB000075046
Last Modified Date : 29/03/2018
Show Technical Document Details
Issue:
When reinstalling ADA the CA Mysql Service does not get installed.
Resolution:
1. Uninstall ADA via Control Panel->Uninstall Programs.

2. Delete the <Install Drive>:\CA folder

3. Delete the hidden folder C:\Program Files\Zero G Registry\.

4. Check for anything on the C:\ drive like C:\CA or C:\Mysql and delete the directories.

5. Open 'regedit' and check for and delete any NetQos, ADA, SuperAgent, or Mysql keys under:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

6. Reboot the server then attempt the installation again as a local administrator on the server.