Registration failed: unable to connect to Policy Server

Document ID : KB000007482
Last Modified Date : 14/02/2018
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Issue:

I am using a 12.6 SP1 Policy Server and Web Agent 12.52 SP1 CR00 (GA).

I am receiving the below error while registering the Web Agent with the Policy Server:

" Registration failed: Unable to connect to policy server"

 

There are not network issues between the Policy Server and the Web Agent.

Environment:
SiteMinder Policy Server Version: 12.6.01 Policy Server OS & Bit version: Windows 2012R2 Web Server Version: IIS 8.5 Web Server OS & Bit version: Windows 2012R2 ( 64-bit) SiteMinder Web Agent Version: 12.52 SP1 CR00 (GA)
Cause:

IIS 8.5 is only supported with Web Agent 12.52 SP1 CR2 and above:

 

https://support.ca.com/phpdocs/7/5262/5262_SiteMinder_12_52_SP1_Platform_Support.pdf (page 21)

Resolution:

Download and install Web Agent 12.52 SP1 CR2 and above to solve this issue.