Registering the local agent on the Domain Manager or Scalability Server using 'caf setserveraddress localhost' fails

Document ID : KB000028819
Last Modified Date : 14/02/2018
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ITCM 12.8, Windows 2012


Problem Scenario:

Consider a situation where the ITCM agent was installed using Infrastructure deployment on a Windows 2012 server.

Later, this machine is upgraded to a Scalability Server or a Domain Manager.

However, since the agent was reporting to another Domain Manager, 'caf setserveraddress' returns the Domain Manager name instead of ‘localhost’. 


Running 'caf setserveraddress localhost' to change it, returns the following error:

CA DSM r12 Common Application Framework

Copyright (c) 2013 CA Technologies. All rights reserved.

Caf currently registers with the scalability server at MACHINENAME

You cannot change the server of an agent running on a scalability server machine.



- Delete the machine instance from the DSM Explorer on the original Domain Manager

- Run the following commands on the machine:

ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/generic -pn serveraddress -v localhost -manager

caf register all

- Run 'caf setserveraddress' to validate if the server address has been updated with 'localhost'