After we connected one agent to the ESP WA subsystem we began seeing "Unable to locate Appl for manager message" in ESP WA auditlog. What does it mean?
In agentparm.txt file in agent installation directory, you will find the following defined by default (here the agent name is AGENTA):
It's meant to relate to the agent's AGENT_MONITOR on ESP server: AGENTMON is the Application name for the AGENTMON, and AGENTA is the AGENT_MONITOR WOB name. For example:
Whenever the agent is started or stopped, a CONTROL message with ACTIVE or INACTIVE will be sent to ESP so that ESP is aware of the agent status without waiting for 30 minute interval.
However, if you do NOT have the above defined, either no AGENT_MONITOR is defined or using different Application name or AGENT_MONITOR WOB name, then "Unable to locate Appl for manager message" will show in ESP WA Auditlog. It means ESP WA received the CONTROL message, but can't find the proper application to update the status for the AGENT_MONITOR.