Receiving "Unable to locate Appl for manager message" in ESP WA Auditlog

Document ID : KB000053789
Last Modified Date : 14/02/2018
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Description

After we connected one agent to the ESP WA subsystem we began seeing "Unable to locate Appl for manager message" in ESP WA auditlog. What does it mean?

Solution

In agentparm.txt file in agent installation directory, you will find the following defined by default (here the agent name is AGENTA):
communication.monitorobject_1=AGENTA/AGENTMON.0/MAIN

It's meant to relate to the agent's AGENT_MONITOR on ESP server: AGENTMON is the Application name for the AGENTMON, and AGENTA is the AGENT_MONITOR WOB name. For example:
APPL AGENTMON
AGENT_MONITOR AGENTA
  AGENTA
  STATINTV 30
  MSGQLEN 99
ENDJOB

Whenever the agent is started or stopped, a CONTROL message with ACTIVE or INACTIVE will be sent to ESP so that ESP is aware of the agent status without waiting for 30 minute interval.

However, if you do NOT have the above defined, either no AGENT_MONITOR is defined or using different Application name or AGENT_MONITOR WOB name, then "Unable to locate Appl for manager message" will show in ESP WA Auditlog. It means ESP WA received the CONTROL message, but can't find the proper application to update the status for the AGENT_MONITOR.