Receiving Tunnel Agent Failure Message (Legacy_Onyx KB Id: 192546)

Document ID : KB000055078
Last Modified Date : 14/02/2018
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Description:

All,

I am receiving a "Tunnel Agent Failure" message when I try to assign the NeteAuto Administrator user to the Group Manager role. In searching the knowledge base, this appears to be a Siteminder Web Agent error. However, the logs do not tell me anything. How can I best resolve this issue.

FYI, I was reading on page 39, Assigning the Group Manager Role , in the Netegrity IdentityMinder Web Edition Configuration Guide.

Thanks and Best Regards,


Solution:

Had a previous version of the smjavaagentapi.dll file in a different directory superceding the correct version.