Receiving message "XCOMU0523E CA LICENSE CHECK FAILED: Could not load CA Licensing Shared Library" when starting XCOM

Document ID : KB000039470
Last Modified Date : 14/02/2018
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Problem:

I just installed the latest release of XCOM on our Linux/Unix and message "XCOMU0523E CA LICENSE CHECK FAILED: Could not load CA Licensing Shared Library" when they start the XCOM(xcomd) deamon.

Environment:

XCOM r11.6, Linux, AIX, Solaris, HP

Resolution:

1. Make sure that variables XCOM_HOME and CALIB have the correct path by issuing command:

       echo $XCOM_HOME
       echo $CALIB
 
    If the variables don't have the correct path you can issue the necessary commands to correct it and then start xcomd.
 
2. If you continue to receive the same message, please do the following:
 
        a) stop xcomd: xcomd -s                                             
        b) start xcomd with trace option: xcomd -d10 >> /tmp/trace.TRA 2>&1 &
        c) stop xcomd: xcomd -s
 
    When you start xcomd it will produce a trace in the /tmp directory. Please save the trace, open a case via support.ca.com, and upload the trace.