Receiving HTTP 404 error when accessing Spectrum OneClick debug page

Document ID : KB000031648
Last Modified Date : 14/02/2018
Show Technical Document Details

ISSUE

After logging into the OneClick Web server, when the user tries accessing the OneClick debug page they are seeing an HTTP 404 error. However, the user is able to access the same OneClick debug page from a different client system.

 

CAUSE

JRE corruption

 

RESOLUTION:

First try clearing the java cache by doing the following:

  1. Launch the Windows Control Panel
  2. Click on the Programs icon
  3. Click on the Java panel
  4. In the Java Control Panel window:
    1. Click on the General tab
    2. In the Temporary Internet Files section, click on the Setting button
    3. In the Temporary Files Setting window, click on the Delete files button
    4. In the Delete File and Application window, check all boxes for files to delete and click on the OK button
    5. In the Temporary Files Setting window, click on the OK button
    6. In the Java Control window click on the Apply button and then the OK button
  5. Try accessing the OneClick debug page

If you are still unable to access the OneClick debug page, uninstall JRE and then reinstall.