Receiving error when running the installer for Universal Reporter 8.31. "Windows error 2 occured while loading the Java VM"

Document ID : KB000039030
Last Modified Date : 14/02/2018
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Issue/Problem/Symptoms: 

When running the installer for Unified Reporter 8.31 the following error is received "Windows error 2 occured while loading the Java VM" .

Environment:  

Windows 2012 R2, UIM version 8.3

 

Cause: 

The cause was due to Java version being used, for server 2012 the UR installation requires Java 1.70_51 update

 

Resolution/Workaround:

1. Identify the Java version in use Java -version, if not Java 1.70_51 uninstall
2. Install Java 1.70_51