Receiving error code [CMM000327] on DSM Explorer when changing the Scalability Server of an Agent.

Document ID : KB000056979
Last Modified Date : 14/02/2018
Show Technical Document Details

DSM Explorer r12.8 and above has the functionality to change remotely the Scalability Server of any Agent. When this function is used, sometimes the following error could appear:

Failed to set server address of computer [CMM000327]

If the target machine has an Agent older than 12.8 installed, then this feature won't work and is the reason for the error.

If the Target machine has an Agent with the same release level than the DM, GUI logs needs to be reviewed and search for the following:

CCFCafApi::setServerAddress: returned: 16: CAFAPI_NOPRIV: You must be an administrator to perform this command.
CCODAI::CompSetServerAddress failed to set SS address of Agent <agent_name> to <scalability_server_name>, cafRc=16
CO_Events::RaiseEventEx: Event string: Eventid: 1034, EventString: User <user_logged_in> failed to set Scalability Server of computer <agent_name> to <scalability_server_name>, error code=CMM000327

This error means that only a Domain Administrator can change the Scalability Server of the Agents.

Solution:

Add to the list of ITCM Administrators a user with Domain Administrator privileges, login to DSM Explorer using this user and this change will be possible.