Received message "XCOMN1303 Operator request failed, Error code1301." when trying to get History records via GUI

Document ID : KB000032857
Last Modified Date : 14/02/2018
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I am doing a transfer with CA-XCOM R.11.6 Windows Server and when I tried to do a Submit in the Get History Records tab to see the log of the output, I received error message: 

XCOMN3523E Meta Transfer interface error has occurred. Please see the log file for details. 
XCOMN1303 Operator request failed, Error code1301.  


Windows 2008 R2
MySQL database
XCOM r11.6 for Windows Family 


Since a database is being used to store the XCOM history records, you must make sure that you have updated the existing XCOMHIST database using the supplied "histupdateDB.sql" file. The file will be found in the Config subdirectory where XCOM was installed.