Receive multiple "Cleared" in the events messages from Spectrum Gateway Probe.

Document ID : KB000007988
Last Modified Date : 14/02/2018
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Issue:

Spectrum receives the UIM events from Spectrum Gateway Probe. In the Event manages,  there are multiple occurrences of "Cleared". Most likely, these events are informational or warnings in UIM. The event types could be various. Below is how they look like in the Event table.

Capture1.JPG

 

Environment:
Spectrum 10.2.1; UIM 8.51; Spectrum Gateway Probe 8.61;
Cause:

If there are any informational/warning alarms get cleared or the alarm serveries have changed in UIM, Spectrum Gateway Probe modifies alarm title by adding Pre-fix text "Cleared" in it, then send the new events to Spectrum. So Spectrum can generate events for this clear Alarm Notification.

In some cases, Spectrum Gateway Probe would add multiple "Cleared" in the Event title.

Resolution:

Appling the patch Spectrumgtw-8.6.1-T1 on Spectrum Gateway Probe will be able to fix this problem.

This patch is not available to download from support.ca.com yet. Please raise a Spectrum/UIM support ticket in order to apply the patch.